Our Aims

About us


Old Warren House is a Key Stage 4 Pupil Referral Unit serving the needs of pupil with emotional and/or behavioural difficulties. The school caters for pupils in Years 10 and 11 of their education who live within the Northern Area of Suffolk. Pupils are all referred to Old Warren House through the local authority.


We can offer a limited number of pupils whose behavioural and emotional needs are, at the time of admission, in excess of what can be resolved by the parent school. Old Warren House aims to address the individual difficulties of pupils through the provision of a differentiated and appropriate curriculum based on a thorough assessment of the pupils needs.


We offer a fresh start in a supportive learning environment. Within a framework of equal opportunities we provide access to good educational opportunities and promote achievement and attainment for everyone who comes to our school. We foster an open environment where pupils feel they are being treated with dignity and respect.



Early Help

We aim to do our very best to support all of our learners and their families. In doing so, we work closely with a number of other professionals, including School Health, Social Care, the Early Help Team, Youth Offending, Education Welfare and Transport in order to help with any barriers to education. Should a parent feel that any support may be needed, Old Warren House will liaise quickly and effectively with the Early Help Team in order to identify the best route for this.


Privacy Notice

1. Privacy notice for parents/carers

Under data protection law, individuals have a right to be informed about how the school uses any personal data that we hold about them. We comply with this right by providing ‘privacy notices’ (sometimes called ‘fair processing notices’) to individuals where we are processing their personal data.

This privacy notice explains how we collect, store and use personal data about pupils.

We, Old Warren House are the ‘data controller’ for the purposes of data protection law.

• Our data protection officer is Sian Durrant • Work Landline: 01473 260741 • Work Mobile: 07720208841 • Email: This email address is being protected from spambots. You need JavaScript enabled to view it. The personal data we hold Personal data that we may collect, use, store and share (when appropriate) about pupils includes, but is not restricted to: • Contact details, contact preferences, date of birth, identification documents • Results of internal assessments and externally set tests and exams • Pupil and curricular records • Characteristics, such as ethnic background, eligibility for free school meals, or special educational needs • Exclusion information • Details of any medical conditions, including physical and mental health • Attendance information • Safeguarding information • Details of any support received, including care packages, plans and support providers • Photographs • CCTV images captured in school We may also hold data about pupils that we have received from other organisations, including other schools, local authorities and the Department for Education. Why we use this data We use this data to: • Support pupil learning • Monitor and report on pupil progress • Provide qualifications • Provide appropriate pastoral care • Protect pupil welfare • Assess the quality of our services • Administer admissions waiting lists • Carry out research • Comply with the law regarding data sharing Our legal basis for using this data We only collect and use pupils’ personal data when the law allows us to. Most commonly, we process it where: • We need to comply with a legal obligation • We need it to perform an official task in the public interest Less commonly, we may also process pupils’ personal data in situations where: • We have obtained consent to use it in a certain way • We need to protect the individual’s vital interests (or someone else’s interests) Where we have obtained consent to use pupils’ personal data, this consent can be withdrawn at any time. We will make this clear when we ask for consent, and explain how consent can be withdrawn. Some of the reasons listed above for collecting and using pupils’ personal data overlap, and there may be several grounds which justify our use of this data. Collecting this information While the majority of information we collect about pupils is mandatory, there is some information that can be provided voluntarily. Whenever we seek to collect information from you or your child, we make it clear whether providing it is mandatory or optional. If it is mandatory, we will explain the possible consequences of not complying. How we store this data We keep personal information about pupils while they are attending our school. We may also keep it beyond their attendance at our school if this is necessary in order to comply with our legal obligations. The Information and Records Management Society’s toolkit for schools webpage sets out how long we keep information about pupils. Data sharing We do not share information about pupils with any third party without consent unless the law and our policies allow us to do so. Where it is legally required, or necessary (and it complies with data protection law) we may share personal information about pupils with: • Our local authority – to meet our legal obligations to share certain information with it, such as safeguarding concerns, attendance data and exclusions • Early Help Team, Social Care, Family Support Workers, Youth Support Services • Dual Placement Schools, attendance data and reports • The Department for Education, COLLECT, etc • The pupil’s family and representatives • Educators, Joint Council for Qualifications (JCQ) and examining bodies, AQA, CCEA, EdExcel, OCR and WJEC also National Assessment Agency (NAA) • Our regulator - Ofsted • Suppliers and service providers – to enable them to provide the service we have contracted them for • Financial organisations • Central and local government • Our auditors • School Census – Termly • SIMs Data Management System • Survey and research organisations • Health authorities • Security organisations • Health and social welfare organisations • Professional advisers and consultants • Charities and voluntary organisations • Police forces, courts, tribunals • Professional bodies • Assessment Database, B-Squared • Maths Watch, ASDAN, InterHigh – On-line educational packages • Century Training, NACRO, Sentinal Leisure (Gym, Courts, Climbing Wall and Swimming), Nova Training, Horatio House, AP, Ultimate Boxing, East Coast Colleges, ARROW, PLOTs and SIDs, Partnerships Schools (Harbour PRU & First Base) for Science and specialised subjects • Work Experience Placements – Work Experience/Post-16 Co-ordinator will contact directly for consents. • Post-16 applications – East Coast Colleges, Lowestoft Sixth Form, YMCA, Lifeskills, NORCAS, Suffolk New College, East Norfolk Sixth Form, Easton and Otley College, City College Norwich • Trips and Visits – Ipswich Football Club, Eaton Vale, Thorpe Woodlands, London Theatres/Eye/Aquarium, Universities (UEA, etc), College Link @ East Coast College, Marina Theatre, YMCA, Lifeskills, Theatre Royal, Richardsons Bowl, Potters Swimming Pool and Bowling • Teachers2Parents National Pupil Database We are required to provide information about pupils to the Department for Education as part of statutory data collections such as the school census. Some of this information is then stored in the National Pupil Database (NPD), which is owned and managed by the Department and provides evidence on school performance to inform research. The database is held electronically so it can easily be turned into statistics. The information is securely collected from a range of sources including schools, local authorities and exam boards. The Department for Education may share information from the NPD with other organisations which promote children’s education or wellbeing in England. Such organisations must agree to strict terms and conditions about how they will use the data. For more information, see the Department’s webpage on how it collects and shares research data. You can also contact the Department for Education with any further questions about the NPD. Youth support services Once our pupils reach the age of 13, we are legally required to pass on certain information about them to Suffolk County Council or Youth Support Services as listed above as it has legal responsibilities regarding the education or training of 13-19 year-olds. This information enables it to provide youth support services, post-16 education and training services, and careers advisers. Parents/carers, or pupils once aged 16 or over, can contact our data protection officer to request that we only pass the individual’s name, address and date of birth to Suffolk County Council or Youth Support Services as listed above. Transferring data internationally Where we transfer personal data to a country or territory outside the European Economic Area, we will do so in accordance with data protection law. Parents and pupils’ rights regarding personal data Individuals have a right to make a ‘subject access request’ to gain access to personal information that the school holds about them. Parents/carers can make a request with respect to their child’s data where the child is not considered mature enough to understand their rights over their own data (usually under the age of 12), or where the child has provided consent. Parents also have the right to make a subject access request with respect to any personal data the school holds about them. If you make a subject access request, and if we do hold information about you or your child, we will: • Give you a description of it • Tell you why we are holding and processing it, and how long we will keep it for • Explain where we got it from, if not from you or your child • Tell you who it has been, or will be, shared with • Let you know whether any automated decision-making is being applied to the data, and any consequences of this • Give you a copy of the information in an intelligible form Individuals also have the right for their personal information to be transmitted electronically to another organisation in certain circumstances. If you would like to make a request please contact our data protection officer. Sian Durrant, contact details below. Parents/carers also have a legal right to access to their child’s educational record. To request access, please contact Head of School, Mrs C Lambert. Other rights Under data protection law, individuals have certain rights regarding how their personal data is used and kept safe, including the right to: • Object to the use of personal data if it would cause, or is causing, damage or distress • Prevent it being used to send direct marketing • Object to decisions being taken by automated means (by a computer or machine, rather than by a person) • In certain circumstances, have inaccurate personal data corrected, deleted or destroyed, or restrict processing • Claim compensation for damages caused by a breach of the data protection regulations To exercise any of these rights, please contact our data protection officer. Complaints We take any complaints about our collection and use of personal information very seriously. If you think that our collection or use of personal information is unfair, misleading or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance. To make a complaint, please contact our data protection officer. Alternatively, you can make a complaint to the Information Commissioner’s Office: • Report a concern online at https://ico.org.uk/concerns/ • Call 0303 123 1113 • Or write to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Contact us If you have any questions, concerns or would like more information about anything mentioned in this privacy notice, please contact our data protection officer: • SIAN DURRANT • Work Landline: 01473 260741 • Work Mobile: 07720208841 • Email: This email address is being protected from spambots. You need JavaScript enabled to view it. This notice is based on the Department for Education’s model privacy notice for pupils, amended for parents and to reflect the way we use data in this school. Signature: _____________________________________________ Date:______________________

Complaints Procedure

We recognise that there will be times when a parent of member of the public feels that we are not getting it right and in this instance I would urge you to contact the school via any of the following methods:



By post to either:


Paul Morton                               or                Angela Pinner                             

Executive Headteacher                                Chair of Managers

Old Warren House                                        Old Warren House 

Warren Road                                                Warren Road

Lowestoft                                                      Lowestoft

NR32 4QD                                                    NR32 4QD



By email:


This email address is being protected from spambots. You need JavaScript enabled to view it.


Please mark FAO either Paul Morton or Angela Pinner 



By appointment:


Please contact the school office to make an appointment to speak to either Paul Morton or Angela Pinner in person:


Tel: 01502 511794 

















Contact Information

Tel: 01502 511794
Fax: 01502 511794
Email: admin@oldwarrenhouse.suffolk.sch.uk

Where to find us

Warren Road
NR32 4QD

oldwarren location map

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